Integrated Ticketing System in Shared Web Hosting
Our shared web hosting come with an integrated support ticket system, which is included in our in-house built Hepsia hosting Control Panel. Unlike other analogous tools, Hepsia will enable you to manage everything related to the web hosting service itself in the same place – payments, files, emails, trouble tickets, etc., avoiding the necessity to use different admin interfaces. In case you’ve got any pre-sales or technical questions or any problems, you can send a ticket with several mouse clicks without logging out of your hosting Control Panel. During the process, you may choose a category and our system will offer you a number of educational articles, which will provide you with more info and which may help you resolve any given problem even before you post a ticket. We guarantee a ticket response time of maximum 1 hour, even if it’s a weekend or a legal holiday.