There are different ways in which you can get in touch with the hosting company whose services you’re using, but the one that you will always find regardless of which company you pick is a support ticket system. This is the easiest communication channel for a variety of reasons. If no client care team member is available at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. Furthermore, you can copy ‘n’ paste large pieces of information without having to worry about printing mistakes, and in case a particular issue needs more time to be solved or a number of replies must be exchanged, all the information will be in one place, so either party can always see the comments provided by the other one. The negative aspect of using tickets to get in touch with your web hosting provider is that they’re often separate from the hosting platform, which suggests that if you need to provide info or to follow directions, you’ll need to use at least 2 different interfaces and this number can rise in case you wish to administer a couple of domain names. Furthermore, lots of hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting an answer.

Integrated Ticketing System in Shared Web Hosting

Our shared web hosting come with an integrated support ticket system, which is included in our in-house built Hepsia hosting Control Panel. Unlike other analogous tools, Hepsia will enable you to manage everything related to the web hosting service itself in the same place – payments, files, emails, trouble tickets, etc., avoiding the necessity to use different admin interfaces. In case you’ve got any pre-sales or technical questions or any problems, you can send a ticket with several mouse clicks without logging out of your hosting Control Panel. During the process, you may choose a category and our system will offer you a number of educational articles, which will provide you with more info and which may help you resolve any given problem even before you post a ticket. We guarantee a ticket response time of maximum 1 hour, even if it’s a weekend or a legal holiday.