If you ever have any inquiries connected to your web hosting plan or you experience a problem with your websites, you’ll have to contact the hosting company’s technical support team. It may not matter how promptly they will respond if you have a general question, but an issue such as an aborted application update, for instance, may result in your site becoming broken or invisible on the World Wide Web. And the longer you wait for the support team to help you, the longer the site will be down. If you offer goods or services online, any outage will influence your site unfavorably and you may lose current or prospective customers. A lot of hosting providers, mainly resellers, respond to e-mails and trouble tickets within 24 hours, but in the electronic age that’s way too long, as clients will hardly ever revisit a website that is not working properly over long stretches of time.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed max response time for any ticket that you post or any e-mail that you write is just 60 minutes, even if you contact us on weekends and public holidays. Irrespective of the nature of your question or issue, we’ll lend you a hand immediately and will supply you with the required information to troubleshoot any problem with your sites. The actual response time commonly does not exceed fifteen to twenty minutes, which means that you can just forget about waiting for hours and hours on end to get a problem fixed or what is even worse – waiting a whole day only to obtain a response that more info is needed whilst nothing is sorted out. We’ll give you assistance in a well-timed manner because we realize just how valuable time can be in the dynamic Internet age. The 1-hour reply time guarantee applies to any billing or technical query that you may have about our shared web hosting.