24/7 Customer Support in Shared Web Hosting
We acknowledge the significance of receiving assistance promptly, that's why our shared web hosting services come with 24/7 tech support along with several means of contact. In case you don't have an account yet, you can phone us or take advantage of our live chat and speak with a live representative, to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up purchasing a service which you cannot use effectively. In case you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires further analysis. Unlike the vast majority of providers out there, we respond to all tickets within an hour, so you will not have to wait for an entire day. Our support services can be used day and night, even during official holidays.
24/7 Customer Support in VPS Hosting
If you obtain a virtual private server through us, you will be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have a couple of local phone numbers in the U.S.A., the United Kingdom and Australia plus a live chat service. When you're an existing customer and you require assistance with some technical issue which requires more time to investigate or resolve, you will be able to open a support ticket through your billing account or you can send an email and we'll handle the issue and send you a reply within 1 hour. The response time is guaranteed 24/7, including weekends and holidays, still for the vast majority of problems it takes less than 30 mins to receive assistance. Our support service covers your VPS plus all the pre-installed software it features, so in case you'd like to have help with third-party apps, you will be able to check the optional Managed Services upgrade that we supply.