Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • We offer a 60 min response guarantee for every trouble ticket or e–mail that you send to the client care team. We will quickly respond to all general enquiries and forward right away the matter to our system administrators in case further assistance is needed. If you order our Admin Services package, we’ll perform any of the included server management tasks at a time that has been discussed with you beforehand.

  • Top quality support service

  • A Top–Class Support Service

  • Our tech support staff will be at your disposal 24x7x365 should you require assistance with our Web Control Panel or with any of the apps that we preinstall for your convenience on the server. Furthermore if you need assistance with the standard admin tasks on your dedicated hosting server, you can take advantage of our Admin Services package, which includes backup hard disk storage space, weekly Operating System updates, software installation and troubleshooting procedures, server monitoring and restarting procedures, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Web Control Panel was pre–installed for every Linux dedicated servers hosting package. Among its functionalities is a rather handy integrated knowledge base that will guide you step by step on all the actions that you can carry out. The majority of instructional articles have video versions that show all the actions that you can perform in a very illustrative way. You can find all the how–to articles and the video tutorials in the top right corner of each section of the hosting Web Control Panel.