Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • The Help section incorporated into Hosting Smiles’s Web Control Panel features a selection of help articles and commonly asked questions. Aimed at solving any common issue that you could possibly stumble upon, they are contributed by our support team of qualified technicians.

  • Top quality support service

  • How–To Videos

  • We have compiled a collection of instructional video tutorials that detailedly demonstrate how you can remedy a common issue connected with your shared web hosting account. You can find the video clips in the Help Center.

  • Intuitive help center

  • A One–Hour Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 customer support service and include a sixty–minute ticket response guarantee. Our professional support engineers will be at your disposal day and night and will remedy any issue that you could come across within maximum 60 minutes after the trouble ticket submission. In most instances, an answer will be provided to you within 20 minutes.