1 hour ticket response
Hosting Smiles’s team of support engineers is devoted to giving quick answers to each of your queries. We will examine your technical support ticket the second it has been delivered and will reply back with a solution to your problem within less than sixty minutes after the tech support ticket submission. In reality, our average ticket response time is 20 minutes.
An Excellent Customer Care Service
Our customer service staff members have extensive experience in the shared web hosting sector and are accomplished enough to provide a fast solution to your problem. If, however, the problem at hand is not within the competence of a tech support engineer, the customer support ticket will be forwarded to a developer or admin for additional investigation.
An Intuitive Help Center
Incorporated into the Web Control Panel is an easy–to–navigate Help Center section, which features different sources of information. You can search through a routinely updated knowledgebase offering web hosting account management articles and web site management articles, check the educational video tutorials or consult the F.A.Q. archive.