A 99.9% Server Uptime
We’ve built our shared web hosting system using dependable hardware components and significantly customized software. Our sysadmins have installed a tweaked version of SELinux on all our physical machines to guarantee optimal protection and dependability. We have set up a number of denial–of–service protection mechanisms in addition to very powerful firewalls to make sure our network is invincible and safe.
All shared web hosting plans offer a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, the guarantee remains unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we’ve also built our own internal network in all our datacenters. Everything is based on world–class hardware parts manufactured by Juniper. Furthermore, on each and every router, we’ve installed a firewall with an elaborate algorithm to help sift all questionable requests.
Therefore, in all our data center facilities – in our USA located datacenter, in our United Kingdom located datacenter, in our Finland located datacenter, in our East Europe located datacenter and in our Australia located datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee applies to all web hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done our best to decrease all potential risks with our cloud hosting plans and irrespective of the fact that we provide top–class technical support, sometimes the client is just not happy with what we are offering. Or he wants to upgrade to a more robust hosting service, such as a virtual private server or even a dedicated hosting server.
This is why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not pleased, you will receive a full refund.
24/7 Technical Support
We’ve carefully chosen each member of our 24x7 support staff to ensure that we can offer the best help desk service that you can get. Each one of our technical support engineers has lots of years of experience working with web hosting accounts behind his back, therefore they know very well what they are doing. And they’re at your disposal 24–7–365 – you’ll be able to reach them whenever you want and they’ll respond as quickly as possible.
Their average support ticket response time is well under twenty minutes, whereas with many other hosting firms you are forced to wait around for days. And we offer a 1–hour response time guarantee. Regardless of what happens, your queries will be answered in under an hour.